Terms & Conditions >
Customer Privacy Principles
We collect only customer
information that is needed, and we tell customers how we use it.
We limit the collection of information about our customers to
what we need to know to administer their accounts, to provide
customer services, to offer new products and services, and to
fulfill any legal and regulatory requirements. We tell our
customers about the general uses of information we collect about
them, and we will provide additional explanation if customers
We give customers choices about
how their data will be used.
On a regular basis, we give our customers the option to decide
whether or not they wish to have their names added or removed
from lists used for mail, telephone and online marketing. These
opt-in and opt-out choices include product and service offers
from Janastar and those made in conjunction with our business
We ensure information quality.
We use advanced technology
and well-defined employee practices to help ensure that customer
data is processed promptly, accurately and completely. We require
high standards of quality from the consumer reporting agencies
and others who provide us with information about prospective
We use information security
safeguards. Access to
customer data is limited to those who specifically need it to
conduct their business responsibilities. We use security
techniques designed to protect our customer data -- especially
when certain data is used by employees and business partners to
fulfill customer services.
We limit the release of customer
information. In addition to
providing customers with the opportunity to op- out of marketing
offers, we release information only with the customers' consent
or request, or when required to do so by law or other regulatory
authority. When a court order or subpoena requires us to release
information, we notify the customer promptly to give the customer
an opportunity to exercise his or her legal rights. The only
exceptions to this policy are when we are prohibited by court
order or law from notifying the customer, or cases in which fraud
and/or criminal activity is suspected.
We are responsive to customers'
requests for explanations.
If we deny an application for our services or end a customer's
relationship with us, to the extent permitted by applicable laws,
we provide an explanation, if requested. We state the reasons for
the action taken and the information upon which the decision was
based, unless the issue involves potential criminal activity.
We extend these privacy principles to our business relationships.
We expect the companies we select as our business partners to
honor our privacy principles in the handling of customer
information. These include companies that (a) assist us in
providing services to our customers; (b) supply us with
information for identifying or evaluating prospective customers;
or (c) are given the opportunity to send mailings to approved
Janastar customer lists. In selecting business partners, Janastar
considers the accuracy and quality of the data they provide, how
they respond to consumer complaints and whether or not they
provide opt-out choices for those whose information they process.
We also participate actively in industry associations to support
strong and effective privacy guidelines and practices.